The Laboratory to Combat Human Trafficking is an Equal Opportunity Employer and strives to represent all of our community members. We strongly encourage applications from survivors, individuals with lived experiences, those from marginalized communities, and candidates with nontraditional professional or educational backgrounds.
BASIC FUNCTION
Reporting to the Hotline and Advocacy Manager, the Hotline Resource Specialist will provide 24/7 on-call support to Colorado’s Human Trafficking Hotline on a rotational basis alongside program administrative support. This is a part-time (20 hours), non-exempt position.
KEY RESPONSIBILITIES
- Fulfill one week (Monday 8:00AM – following Monday 8:00AM) of staff on-call responsibilities per month. Expected “active time” while on-call is 2-5 hours per week. While on call, the Hotline Resource Specialist will be available 24/7 via phone and will be responsible for the following:
- Be a resource and thought partner when a question or situation falls outside of the scope of typical hotline scenarios, and/or when the Backup Manager needs additional support.
- Be a resource and thought partner when a question or situation falls outside of the scope of typical hotline scenarios, and/or when the Backup Manager needs additional support.
- Monitor the Backup Manager group WhatsApp chat and address questions that arise.
- Offer Advocates and/or Backup Managers emotional support for challenging calls.
- Monitor the Hotline email, reviewing Conversation Report Forms to determine whetherany proactive outreach/support for Advocates or Backups is needed.
- Answer Hotline calls should an Advocate and/or Backup Manager be tending to another caller when an additional call comes in, or if a call is missed.
- Cover unfilled Hotline/Textline shifts on a weekly basis prioritizing open evenings and weekends
- Provide Hotline administrative support including:
- Crafting and sending weekly shift reminder emails
- Recruiting Hotline Advocates for unfilled shifts
- Monitoring shift coverage
- Supporting promotion and outreach for Hotline trainings and events
- Tracking new resources added to the Resource Directory
- Entering Hotline data/responding to data sharing inquiries
- Updating the Volunteer Portal
- Representing the Hotline at tabling events
- Assist with preparation and coordination of Advocate Quarterly meetings
- Assist with coordination of Hotline Advocate Trainings
- Support resource directory vetting / mapping efforts
QUALIFICATIONS
LCHT is committed to growing leaders in the anti-human trafficking movement, and we welcome applicants with leadership and growth potential as evidenced by education, work, volunteer, and project history.
- Highly resourceful individual with proven ability to think quickly and creatively on their feet
- Ability to address crises with equanimity, and to exude calm leadership skills in stressful situations
- Strong interpersonal skills, including relationship/trust building, communication, and listening
- Demonstrated commitment to social justice, human rights; personal awareness of privilege
- Self-awareness and ability to discern how one’s own lived experiences can impact sustainability in human rights work; demonstrated commitment to self-care and access to/willingness to access a community of support and/or resources that promotes longevity in the field
EXPERIENCE/EDUCATION SOUGHT
- Previous experience as Colorado Human Trafficking Hotline Advocate and Hotline Backup Manager preferred
- Previous experience serving on another crisis or resource Hotline welcome
- Previous experience in direct service work, case management, or resource navigation preferred
- High school diploma required, Bachelor’s degree preferred
LOCATION/HOURS
- Hybrid in Colorado with a willingness to travel to Denver quarterly
- Part-time, non-exempt position
- $20/hour + generous benefits package
REQUIRED APPLICATION MATERIALS
Please send all application materials to [email protected]. Incomplete applications will not be considered. Applications will be accepted on an ongoing basis until the position is filled.
- Cover letter
- Resume
- List of two supervisor references
